DKdesign will always do our best to accommodate our customer's return and exchange requests.

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To ensure your returns and exchanges process smoothly : any brand-new, unused, uninstalled and unmodified product  may be returned within 7 days of receipt. 

If you wish to initiate a return, please email us at info@dkdesign-global.com and include :
Order number and the item(s) you wish to return or exchange, proof of purchase is required, such as a valid sale order number or invoice number.

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Incorrect Shipping Information /

If an order is returned due to incorrect shipping information provided by the customer, our team will notify you. The order will be cancelled and refunded, and the return shipping cost will be deducted fron the refund.

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​Refused Shipments & Import Tax Issues /

If a shipment is refused or ignored due to import tax issues, we will deduct :

• Return Shipping Cost

• 20% Service Fee

• Customs Fees

before processing any refund.​

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​Change of Mind or Unsuitable Products /

If you did not carefully review the product description before purchase, or if you change your mind or find the product unsuitable, the return shipping cost will be the customer's responsibility.

 

​Incorrect, Missing or Damaged Items /

If you receive an incorrect, missing or damaged item, please contact us as soon as possible.

Our team will provide you the return information to let you ship the item back for the replacement. Once we receive the returned item, we will:

• Reimburse the return shipping cost via PayPal.

• Arrange shipment of the correct replacement item as soon as possible.

 

Please note : This policy does NOT apply to clearance items.