DKdesign will always do our best to accommodate our customers' return and exchange requests.
 
To ensure your returns and exchanges process smoothly, any brand-new, unused, uninstalled, and unmodified product may be returned within 7 days of receipt. Please note that customers are responsible for all return shipping costs, as we do not provide free shipping for returns or exchanges. Additionally, all items must be securely packaged and well-protected when sent back to us.
 
If you wish to initiate a return, please email us at info@dkdesign-global.com and include:

• Your order number and the item(s) you wish to return or exchange.

• Proof of purchase (such as a valid sales order or invoice number).

For further details regarding our return and exchange policy, please feel free to contact us directly.
 
Incorrect Shipping Information
If an order is returned to us due to incorrect or incomplete shipping information provided by the customer, our team will notify you. The order will be canceled, and the original shipping fees plus any return shipping costs incurred will be deducted from your refund.
 

Refused Shipments, Third-Party Forwarding & Import Tax Issues

Customers are responsible for monitoring shipment notifications, completing all required customs procedures, submitting requested documents, and paying applicable import duties, taxes, and other related charges.

 

Third-Party Forwarding Services

Customers who use a third-party forwarding agent or ship their orders to an intermediary country or region for onward delivery to the final destination must contact their forwarding agent in advance. Customers are responsible for confirming that the agent can accept the shipment and handle all required customs clearance procedures, import duties, taxes, and other applicable charges.

If a shipment is refused, abandoned, or returned to DKdesign due to unpaid import duties, taxes, customs issues, or a third-party forwarding agent's refusal to accept the parcel or pay the required charges, the following costs and conditions will apply:

• Original Shipping Costs: Original shipping charges are non-refundable where applicable.

• Return Shipping Costs: Any return shipping costs incurred will be charged to the customer. FedEx returns may incur additional return shipping charges.

• Customs Fees & Import Taxes: Any applicable customs fees, import duties, taxes, or other outstanding charges will be deducted from the refund where applicable.

• Refund Handling Fee: If the customer requests a refund for a shipment returned due to a third-party forwarding agent's refusal to pay applicable import duties, taxes, or related charges, a 30% handling fee based on the total merchandise value will be deducted from the refund amount. Shipping charges are excluded from the merchandise value used to calculate this fee.

If the customer requests that the returned order be shipped to a different address or destination, DKdesign will provide a new shipping quotation. The customer must pay the applicable shipping charges before the new shipment is arranged.

If a customer requests a replacement shipment before the original parcel has been returned to and received by DKdesign, a new order must be placed and paid for in advance as a refundable deposit. The merchandise amount paid for the replacement order will be refunded only after the original parcel has been returned to and received by DKdesign.

Please note that if the total return shipping costs and customs-related charges exceed the value of the order, the shipment may be abandoned and a refund may not be available.

For further information regarding shipping and tracking responsibilities, please refer to our Shipping Policy.

 
Change of Mind or Unsuitable Products
If you did not review the product description carefully before purchasing, or if you change your mind or find the product unsuitable, the return shipping cost and original shipping fees will be the customer's responsibility.
 
Incorrect, Missing, or Damaged Items
If you receive an incorrect, missing, or damaged item, please contact us as soon as possible. Our team will provide you with the return information to ship the item back for a replacement. Once we receive and inspect the returned item, we will:

• Reimburse the return shipping cost via PayPal.

• Arrange the shipment of the correct replacement item as soon as possible.

Please note : This policy does NOT apply to EXCLUSIVE, CUSTOM-MADE, or CLEARANCE ITEMS.