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SHIPPING / SHIPPING METHOD

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All your orders are shipped from Taipei, Taiwan. Each item is inspected and packed before it leaves DKdesign.

Estimated delivery date will be provided by the shipping carriers except EMS INTERNATIONAL.

 

All shipments will be via EMS INTERNATIONAL / FedEx EXPRESS. The shipping methods and costs will be shown in the Cart Page so please add the item into the shopping cart first. 

Make sure provide Complete Shipping Information in ENGLISH

Orders will takes 1-3 handing days to pack and ship the order.​ 

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EMS INTERNATIONAL /

EMS INTERNATIONAL is an international postal shipping service.

Please review the following important information before selecting this shipping method.

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  • Estimated Delivery Time
    EMS INTERNATIONAL does not provide an estimated or guaranteed delivery date. Actual delivery times may vary depending on international transit, customs clearance, and local postal operations.

  • Tracking After Export
    Once the tracking status shows "Departure from outward office of exchange," the shipment has entered the international postal network. From this stage onward, tracking updates, local delivery, customs clearance, import duties, and taxes are handled by the destination country's postal operator and customs authorities.
    DKdesign has limited access to tracking information after export and cannot guarantee immediate tracking updates or intervene in local postal delivery and customs procedures.

  • Customer Responsibility
    Customers are responsible for monitoring their shipments using the tracking number provided and contacting their local postal operator directly for tracking updates, delivery inquiries, customs clearance, or delayed shipments.

  • Customs & Third-Party Forwarding
    Customers are responsible for complying with applicable customs requirements and paying all import duties, taxes, and related charges. If using a third-party forwarding service, please contact your forwarding agent in advance to confirm that the shipment can be accepted and all required charges and customs procedures can be handled.
    For returned shipments, reshipment requests, and refunds, please refer to our Return & Exchange Policy.

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FedEx EXPRESS /

FedEx EXPRESS is our preferred international shipping option for customers seeking fast, reliable, and secure delivery.

Please review the following important information before selecting this shipping method.

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  • Estimated Delivery Time
    FedEx EXPRESS shipments generally have an estimated delivery time of 5–7 business days. This timeframe is an estimate only and is not guaranteed. Delays may occur due to adverse weather conditions, flight schedules, customs clearance, or other unforeseen circumstances beyond our control.

  • Shipping Information Must Be in English
    All recipient information must be provided in English, including the recipient's full name, complete shipping address, telephone number, and email address. Inaccurate or incomplete information may result in shipping delays or delivery issues.

  • Customs Duties & Taxes
    Import duties, taxes, and other customs-related charges may apply depending on the destination country's regulations.
    Please monitor your email and other notifications from FedEx and respond promptly to any requests for customs documentation or payment. In some cases, FedEx may request payment of import duties after the parcel has already been delivered. Customers remain responsible for settling all applicable charges.
    If DKdesign is required to pay outstanding import duties or related charges on the customer's behalf due to the customer's failure or refusal to pay, DKdesign reserves the right to recover those amounts from the customer.

  • Third-Party Forwarding
    If your order will be shipped to a third-party country or region before being forwarded to its final destination, please contact your forwarding agent in advance. You must ensure that the agent can accept the parcel and handle all required customs procedures, import duties, taxes, and other applicable charges.
    For returned shipments, reshipment requests, and refunds, please refer to our Return & Exchange Policy.
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Shipping Restrictions: Please note that direct shipping is NOT available for China and Taiwan. Please contact our local authorized dealers to place an order.

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​UNITED STATES OF AMERICA /

Due to the recent changes in U.S. import regulations by the U.S. Government,  EMS INTERNATIONAL SERVICE  has suspended acceotance of parcels destined for the UNITED STATES.

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For customers in the United States, please be sure to select FedEx as your shipping method when placing an order.

★ If customer did not notice this announcement, once we receive your order, we will contact you to confirm and collect the shipping cost difference for FedEx.​ ​

 

MIDDLE EAST SERVICE DISRUPTION /

Due to the recentdevelopments in the Middle East, flights to and from the region have been affected, resulting in a temporary disruption to our regular pickup and delivery services.

Flights to and from the following countries have been suspended:
Bahrain, Iran, Iraq, Israel, Jordan, Kuwait, Lebanon, Oman, Qatar, the United Arab Emirates and Saudi Arabic.

As the result, shipments destined for or originating from the above-mentioned countries may experience extended transit times until further notice.

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HONG KONG & MACAU SHIPPING via SF EXPRESS /

For shipments to HONG KONG & MACAU, we offer delivery via SF EXPRESS. The shipping fee will be arranged as cash on delivery (COD).
If you plan to use HONG KONG or MACAU as a forward location, please make sure to contact and confirm with your forwarding agent in advance before placing the order.

They must prepared to assist with the payment of any import duties, taxes or additional charges that may occur during the shipping process.

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Thank you for your cooperation.

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